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Protecting Consumers from Automotive Manufacturers Since 1987

Manufacturer Defect vs. Owner Negligence

One minute, your car is running better than ever; the next, you’re sitting on the shoulder waiting for roadside assistance. When you finally get your vehicle in the shop, you find out that a vital part of the engine is malfunctioning (again). At this point, you feel like a manufacturer defect is messing with your car, but...read more

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What Are The Risks of Buying a Car With an Open Recall?

Buying a used car is like treasure hunting, sometimes you find the deal, and other times you walk away empty-handed. If you’ve ever browsed used vehicles, you know there are plenty of potential pitfalls when searching for the right one. Today, Norman Taylor & Associates will discuss one pitfall in particular: open recalls. What Is an Open...read more

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Certified Pre-Owned Checklist

Certified pre-owned cars are pre-owned vehicles that have gone through testing to earn a certification from the manufacturer or other certifying authority. When buying pre-owned vehicles, many consumers look for certified pre-owned cars because it’s better than taking a stab in the dark at other pre-owned lots. Unfortunately, a certified pre-owned vehicle isn’t a quality...read more

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How Lemon Laws Came About

If you’re driving a defective vehicle that won’t respond to repairs, you may be thinking about filing a lemon law claim, as you should. When you invest so much money in a new or used vehicle covered by a manufacturer’s warranty, the manufacturer should deliver what it promised no questions asked, but it’s rarely that simple. You may be...read more

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Car of the Month – Audi 2019 e-Tron – Recall Problems

2019 Audi e-Tron Recall It’s not uncommon for manufacturers to have production line problems. However, it can be disappointing when you learn that the vehicle you just purchased or leased has been recalled. Not only can this be an inconvenience, many times, it’s also a safety issue that needs to be rectified sooner than later....read more

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Is Tesla Quality Control Going to Lead to More Lemons?

Although Tesla is still ranking as one of the most innovative tech car companies in the U.S, consumer reports continue to give its high tech vehicles luke-warm reviews. Consumers also have many complaints when it comes to the delivery of Tesla’s vehicle quality. Here’s what every consumer needs to know about Tesla and how its quality control...read more

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Are Tech Cars More Prone to Recurring Issues?

We’ve come a long way when it comes to safety car features. From airbags to antilock breaks, more features can help drivers avoid accidents. However, with the competition for manufacturers to build the bigger, better car with new technology, can this pose a reliability risk? While the answer may not be black and white, here’s...read more

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Most Unreliable Cars of 2019

Brand-new cars come with the expectation that they will be reliable and hassle-free, and aside from regular maintenance, they will not need to be taken to the repair shop. Usually, the new car experience is supposed to be seamless, effortless, and worry-free, or at least that’s how it’s supposed to be. When you buy or...read more

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Ford Issues 3 Recalls Due to Crash Concerns

Ford Motor Co. is recalling approximately 1.5 million Ford and Lincoln vehicles in the United States and Canada due to three separate issues which cause significant safety concerns. The recall involves select 2011-13 Ford F-150 pickups with six-speed automatic transmissions, 2017-19 Lincoln Continental vehicles, and select 2019 Ford Mustang, Lincoln Navigator, and Lincoln Nautilus vehicles....read more

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