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Blogs

Protecting Consumers from Automotive Manufacturers Since 1987

Are You in the Market for a Certified Car?

By Norman Taylor & Associates
  December 11, 2008
  News

Getting halves of two cars was not what Paulette Day expected when she bought a red 2004 Chevrolet Monte Carlo that year from a dealership near Detroit for $22,000. The car was used, but it was a “G.M. certified” car, meaning it had supposedly passed a rigorous inspection by the dealer. As General Motors says...read more

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Stop Putting Out Fires (Shoot the Idiots Who Start Them)

By Norman Taylor & Associates
  November 12, 2008
  News

When I taught “Total Quality Management”, I had Problem Solving Teams run the following exercise in selected departments. It was a successful way of finding problem areas for process improvement. This particular exercise could be applied to any department. I have run it on production lines, HR, Billing, Shipping & Receiving and many others. Before...read more

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Norman Taylor & The Lemon Law vs. Goliath(s)

By Norman Taylor & Associates
  October 31, 2008
  News

For 22 years, Norman Taylor has been fighting the good fight. The battle is typically the same against corporate goliaths like Ford, GMC, Mercedes, Fleetwood and Toyota; his firms have fought over 6,000 Lemon Law battles. They have won in excess of $120,000,000 dollars in prize money, money that was returned to individuals who would...read more

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Norman Taylor & Associates Wins Legal Dispute Against Korean Car Maker

By Norman Taylor & Associates
  October 22, 2008
  News

In Rolfs vs. Kia Motors America & Hi Desert Kia, a dealership, San Bernadino County, Victorville Court, Case # VCVVS 041487, Stephanie Tatar, trial attorney with Norman Taylor & Associates, a well-known California Lemon Law firm, took on the Korean Auto manufacturing giant and won. It was one of those rare occasions when the jury...read more

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The ‘Ultimate Driving Machine’, Is it Really Safe?

By Norman Taylor & Associates
  September 30, 2008
  News

Here is a serious question. “Can clever promotion and flashy advertisements overcome an automobile manufacturer’s inability produce and then maintain a persistently defective automobile?” The answer; for a while, perhaps, but the dwindling spiral of shoddy workmanship, cynical customer service and deceptive repair practices will in the end, destroy the manufacturer’s credibility and the public’s...read more

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Norman Taylor & Associates Advise the State on Standards for Lemon Law Jury Instructions

By Norman Taylor & Associates
 
  News

As the acknowledged experts in the area of Lemon Law, Norman Taylor & Associates was recently asked to provide assistance to the Judicial Council Task Force on Jury Instructions. Jury instructions have remained virtually unchanged since the 1930’s until recently. The pattern civil instructions, (currently known as BAJI, Book of Approved Jury Instructions) are being...read more

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It’s All Your Fault – Lessons in the Lemon Law

By Norman Taylor & Associates
  September 12, 2008
  Lemon Law

I’m sorry Mr. Service Writer person; that dog won’t hunt. Even people who don’t understand how cars work aren’t going to buy it when the service writer says they have misused Mercedes, BMW and an assortment of other manufacturer’s wonderful machines, and that’s why the check engine light is on, the transmission won’t shift out...read more

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Lemon Files: The Top 10 Defects

By Norman Taylor & Associates
  August 21, 2008
  Engine Problems, Lemon Law

The sample data for this study was taken from approximately 100 of our most recent Lemon Law case files. Many of these cases had multiple defects. The data is very recent (last few weeks) Vehicles Sampled by Make Mercedes 23 GMC 17 Nissan 12 Chrysler 9 Toyota 8 Ford 6 BMW 4 Land Rover 2...read more

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Motor Home Quality: Why is it so poor?

By Norman Taylor & Associates
  August 18, 2008
  Lemon Law

I was talking with a motor home client the other day. He said, “if you are going to purchase a motor home, you better be handy at fixing things.” This bothered me for a couple reasons. My first thought was, if I spend two or three hundred thousand dollars for anything, I do not want...read more

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Lemon Law Lessons- Vehicle Abuse

By Norman Taylor & Associates
 
  Lemon Law

You’ve heard the expression, “you can’t have it both ways.” This concept certainly applies in the lemon law. Here’s how. When your car, truck, motor home or boat has repeated defects that the dealership cannot fix, the vehicle may qualify for the lemon law. However, if you cause the defects through misuse or use for...read more

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The information on this website is for general information purposes only. Nothing on this site should be taken as legal advice for any individual case or situation. This information is not intended to create, and receipt or viewing does not constitute, an attorney-client relationship.

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