Preserve Your Rights- Don’t Modify Your Vehicle
At Norman Taylor & Associates we see many cases where the vehicle owner’s modifications have created serious warranty problems after purchase. In some cases, modifications have disqualified consumers from seeking recourse under the California Lemon Law. There are three categories of modification that come immediately to mind. Lift kits installed on pickup trucks and 4-wheel drive vehicles...read more
Read MoreThe Worst Repair Order Violations
Over the years at Norman Taylor & Associates, we have handled thousands of California Lemon Law cases. Some are so devious and underhanded we read them in amazement. They are shown around the office followed by comments like, “Do you believe this? Do these people really not understand Bureau of Automotive Repair requirements for a...read more
Read MoreVW Says, We Got Sludge, by Donald P. Ladew
What had been the other guy’s problem came home to roost in the author’s driveway the other day. I read this headline at Autoweek.com. “VW to cover maintenance costs for sludge damaged engines.” As you may have guessed, I am the owner of a VW Passat Wagon, and yes, it has the 1.8T Turbo engine. Unfortunately I...read more
Read MoreStop Being so Darn Nice
Patience it is said is a virtue. However, there are limits. Exceeding these limits can definitely prevent the consumer from exercising their right under the California lemon law. Recently I analyzed a vehicle to see if it qualified for the Lemon Law and was astonished by the consumer’s patience. The following is a generic summary...read more
Read MoreRead the Manual, Please!
A recent study by Schrader, a company that creates tire pressure monitoring systems, showed that one in three people did not recognize the tire pressure warning light. Owning a vehicle also requires that consumers make themselves aware of how to operate the vehicle and recognize these warning indicators; information that is included in the Owner’s...read more
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