Car of the Month – Tesla Under Fire Over Model X and S Battery Issues
Tesla Under Investigation An official investigation has been opened by the National Highway Traffic Safety Administration (NHTSA) due to a battery pack defect in Tesla Models X and S vehicles manufactured between 2012 and 2019. The defect could potentially cause the car to go on fire without crashing. If you are the owner of a......
Read MoreFTC & the Auto Marketplace
You’ve probably heard about the Federal Trade Commission (FTC) before – a government agency that’s dedicated to protecting the American consumer. The FTC addresses mortgage, credit repair, and debt collection scams to name a few. But, did you know that it also acts as a watchdog in the auto marketplace? According to the FTC, “Buying or leasing......
Read MoreNHTSA Safety Recalls for Defective Automobiles
According to the National Highway Traffic Safety Administration (NHTSA), the agency “issues vehicle safety standards and requires manufacturers to recall vehicles and equipments that have safety-related defects.” The NHTSA says that reporting the problem is the first step in the process. If you are driving a defective or otherwise unsafe vehicle, the NHTSA wants to......
Read MoreStaying Connected with Norman Taylor & Associates
When it comes to lemon law, the attorneys at Norman Taylor & Associates wrote the book. Literally. Attorney Norman Taylor has had his hand in two separate publications regarding lemon law. He co-authored Lemon Law: A Manual for Consumers in 1991 and then wrote Lemon Law: The Standard Reference Guide in 2005. His work in and out of the courtroom is......
Read MoreConsumer Reports Sheds Light on Oil Consumption
Is it acceptable for a car owner to have to “top off” their vehicle with up to a quart of extra oil every month in between recommended oil changes? As Consumer Reports examines in their recent piece “Excessive oil consumption isn’t normal,” that question is becoming contentious between some consumers and their automakers. In a survey that......
Read MoreCars Now Being Sold Without Spare Tires
You’re driving down the road when suddenly, you feel that one of your tires has gone flat. While at first panicked, you breathe a sigh of relief, knowing that your car came with a spare tire. Unfortunately for some car buyers, this situation might play out a little differently. Recent reports have announced that many,......
Read MoreConsumer Reports Reveals Problems with Common Cars
Consumer Reports, a company that seeks to inform consumers to make the best possible decision when buying goods, has recently released a review of the 2014 automobiles. The big three companies based out of Detroit – General Motors, Ford, and Chrysler – have scored in the bottom for small-car production. Detroit Automakers Fail to Make......
Read MoreThe Extended Warranty
Here is a typical (unfortunately), bit of information offered by a potential CA Lemon Law client calling Norman Taylor & Associates to get help with his defective motor vehicle. When we asked about the date of the first repair attempt the date he gave was after the original warranty had expired: We told him this......
Read MoreBMW’s High Pressure Fuel Pump Failure Avoids the Dreaded Recall
By now it’s no secret that some BMW high pressure fuel pumps are defective on some models of their vehicles. Norman Taylor & Associates has settled many of these cases for its client under the California Lemon Law. Just for the record, BMW has for the most part settled these cases sensibly without dragging their......
Read MoreLemon Law and Customer Relations
Part of the lemon car experience is the number of people you get the chance to meet. If you are like most people, as your repair record gets longer and longer and you become increasingly frustrated with the inability of service technicians to fix your car you will want to talk to people higher up......
Read MoreLemon Law and the GM Guarantee
Since General Motors filed for bankruptcy this year, they are working hard to win back confidence. They are now offering a 60-day money-back guarantee on their Chevrolet, GMC, Buick and Cadillac brands; through November 30, a buyer can return a vehicle between 31 and 60 days for a full refund, no questions asked. There are......
Read MoreBeware the “Diagnostics”
The necessity for protecting consumers with the lemon law continues to be demonstrated—and not just in the US. China has had an auto recall system in place since 2004, and the system now has to be utilized in the recall of nearly 700,000 Toyota passenger cars with defects in their electric window systems. The faulty......
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