The Concurs D’LeMon [Our Lemons are not Sweet]
Paul Eisenstein of the Detroit Bureau reports on a little competition being held by Hagerty Insurance; called a “Search for America’s Sweetest Lemons.”It sounds like a lot of fun and a chance to get the creative juices flowing. However, as a California Lemon Law firm we seldom see lemons as sweet. Think Toxic Waste Hazardously......
Read MoreHyundai Revisited: Quality is not Dead
As of 2011, Hyundai was the fastest growing auto maker in the world and has been for the last two years. Take it as fact; no manufacturer achieves this without extraordinary determination and absolute focus on quality. Our business at Norman Taylor & Associates is the California Lemon Law. We see the consequence of lost......
Read MoreA Manufacturer’s Choice
As a title, Manufacturer’s Choice is not going to be, Movie of the Year. Regrettably there are no automobile manufacturers called, Sophie. The title is, however, relevant to the Lemon Law and to the more basic issues of right and wrong. There is so much cynicism about these days. Psychiatrists and Doctors are expected to......
Read MoreChevy Volt – When Green Turns to Charcoal
It’s hard to imagine anything more frightening than being in a burning vehicle. It is the stuff of nightmares especially when it’s a new car that had green enthusiasts buzzing prior to its release. In 1978 the Ford Pinto became a world wide news item because of its susceptibility to crash induced fires. Twenty seven......
Read MoreThe Future of California Lemon Law
Don’t panic, the Song Beverly Act, California’s Lemon Law, is not going anywhere soon. As far as the future, it depends of how far forward you are willing to look. Twenty five years from now the number of Lemon Law cases could be 75% of what there are today. There are a number of reasons......
Read MoreThe Worst Repair Order Violations
Over the years at Norman Taylor & Associates, we have handled thousands of California Lemon Law cases. Some are so devious and underhanded we read them in amazement. They are shown around the office followed by comments like, “Do you believe this? Do these people really not understand Bureau of Automotive Repair requirements for a......
Read MoreHyundai: A Real Quality Success Story
For decades German engineering was the standard for premier quality products world wide. If you wanted a machine, whether a 10-ton lathe or miniature scientific test equipment, you bought German, if you could afford it. Those decades are over. Perhaps they will come back, time will tell.If you look at sales numbers, the Germans are......
Read MoreConsumers’ Rights Endangered Again
All tyranny needs to gain a foothold is for people of good conscience to remain silent.—Thomas Jefferson Tyranny comes in many shapes and sizes. It is seen frequently in large organizations— governments and corporations—when they forget who they work for. That would be you and me, of course. If there were no consumer protections what......
Read MoreVW Says, We Got Sludge, by Donald P. Ladew
What had been the other guy’s problem came home to roost in the author’s driveway the other day. I read this headline at Autoweek.com. “VW to cover maintenance costs for sludge damaged engines.” As you may have guessed, I am the owner of a VW Passat Wagon, and yes, it has the 1.8T Turbo engine. Unfortunately I......
Read MoreStop Being so Darn Nice
Patience it is said is a virtue. However, there are limits. Exceeding these limits can definitely prevent the consumer from exercising their right under the California lemon law. Recently I analyzed a vehicle to see if it qualified for the Lemon Law and was astonished by the consumer’s patience. The following is a generic summary......
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